Click on any of the frequently asked questions below to find answers from Glide Bikes experts
- How do I choose a Glide Bike™ to fit my child?
- How do I locate the closest Glide Bike retailer?
- How do Glide Bikes compare to other balance bikes?
- How do I give a Glide Bike as a gift?
- How do I find out if my order has shipped?
- How do I assemble my Glide Bike?
- How do I return a Glide Bike?
- How do I return a Glide Bike that is defective or file a warranty claim?
- How will my private information be protected?
- How do I become a Glide Bikes™ dealer?
A bike that fits your child properly is critical to the learning process. Measure your child’s inseam: have your child stand up straight, with legs slightly apart. Placing a tape measure on the inner thigh, measure from the crotch to the bottom of the foot with shoes on. Record the length in inches; this is the inseam measurement. Locate your child’s inseam measurement below to choose the right Glide Bike: One rule of thumb is kids wearing up to size 5 pants and shirt fit the Mini Glider size 5 and above fit the Go Glider. CAll 910-524-1151 for any questions.
|12” to 20”||Mini Glider|
|17.5” to 24”||Go Glider|
|23” to 35”||Super Glider|
The best fit will allow the child to place her feet flat on the ground with a 25-35º bend in the knee when seated.
See our Balance Bike Comparison Chart
Our new gift giving process is easy! Just shop first, then follow the steps below during checkout to have items sent to an address different from your own.
Gift Giving Steps
Within your shopping cart check the “This is a Gift” checkbox for each item that is a gift. This will ensure you have an opportunity to select a gift message for your gifts later in the checkout process. You will have the ability to group items by gift recipient on the Shipping & Gift Options page.
If you forgot to designate some items as gifts, don’t worry, you will have another opportunity to add more gift items on the Shipping & Gift Options page.
Shipping – Single or Multiple Addresses
Enter all of the addresses you want to ship to on the Shipping – Single & Multiple Addresses page.
If you are shipping to a single address, select a shipping method using the drop down box, fill out the address form, and make sure the Gift Giving checkbox is checked. Next click on the “Continue Checkout” button to complete the gift process.
If you are shipping to multiple addresses, select a shipping method and fill in the address form for the first address you’re shipping to and make sure the Gift Giving checkbox is checked. Then click on the SHIP TO MULTIPLE ADDRESSES link below the first address form. You may add as many shipments to addresses as you like by filling in the address forms and clicking on the SHIP TO AN ADDITIONAL ADDRESS link. After entering all of the addresses you want to ship to click on the “Continue Checkout” button to go to the Shipping & Gift Options page.
Shipping & Gift Options
On the Shipping & Gift Options page you must assign a shipping address to each item. Items going to the same shipping address will be grouped together on the Order Review page.
When you reach the Order Review page, for each recipient please enter a gift message. The gift message will appear on the shipping receipt.
We’re sorry, but we cannot gift box our bikes. The bike arrives in a plain, brown box with the Glide Bikes name on it.
Go to the UPS Track My Order and enter your tracking number, which can be found on your Order Confirmation email. Your Glide Bikes order was shipped from zip code 28412.
Assembly instructions are included with every order. You may download an additional set of assembly instructions here.
Returns are accepted within 30 days of purchase; there is a 15% re-stocking fee, and shipping costs are non-refundable. Glide Bikes™ reserves the right to inspect the product for damage. Submit an email contact form for return instructions.
Glide Bikes warrants all parts against manufacturer defects. To file a claim, simply fill out an email Warranty Claims Form and submit to us.
For information about becoming a Glide Bikes dealer in the US, please go to the Become a Dealer Page